Frequently Asked Questions
1. What rights do I need to use the Digital Front Door?
You need to be an employee of NTT DATA Services and need to be at a management grade level. If you need access and do not meet the requirement, please open a Remedy ticket.
2. How will people involved be notified when their accounts are created?
When you request an account you need to provide a valid email for the person you are sponsoring. When the account is completed, the system will send an email to the address you provided and also a copy to yourself. If the email is not received after some time has passed, try submitting the user again.
3. I am not sure which type of User to create. Which one should I select?
*** If the user you are requesting an account for will ever need access to Navigator or any SAP systems, then please contact the Vendor Management group and have this user onboarded as a contractor in Navigator. ***
- SOW Contractors: This user type is for contractors that will never need access to Navigator or enter time/expenses in SAP (Fiori). These are typically short termed accounts working from a SOW that needs limited access to IT systems such as Exchange and VDI.
- POI Contractors: This user type is for non-IT related contractors that are typically offering a non-technical service. Examples would be security guards, maintenance workings, grounds keepers, etc. Typically, they would need building access and limited system access.
- Student: This user type is only used as part of the early access to university students that NTT DATA is interested in hiring.
- Visitor: This user type is used to allow family, vendors, and guests access to our facilities. This typically will send a QR code that the user can use to enter our Hub cities on the approved date.
4. I am not sure how Office access is determined, how can I make sure my user can access the necessary applications?
When requesting a new Contractor, please pay attention for the "O365 License Access" checkbox.
All Contractors receive Office Web access by default. The checkbox will also enable access to Client Applications, such as
the Outlook Client for example.
5. Can I request new features / options?
Digital Front Door will be continuously enhanced so any new features or functionality that does not go against our business and security policies can be suggested though a Remedy ticket.
6. How do I open a Remedy ticket?
You can go to the myHub portal and click on the IT Support tile. Once there, in the Service catalog select Identity Management then in categories select OKTA > Other.
7. I need to Request a large number of Users, how can I handle these requests?
If you need to request more than 100 accounts, please download the following CSV
Bulk Import
, and fill it with the required user information.
Once the CSV is populated, please refer to step 4 and open a Remedy Ticket, and upload the file there. Please allow at least 72 business hours for processing.
8. I made an error in my request, but when I try to create the user again it says the email is taken. How can I fix my user?
In case of an error, if the Update section does not cover the required fields you need to change, please follow step 4 and open a Remedy Ticket, stating the user that needs to be recreated.
9. I tried to create an SOW or POI Contractor for more than 90 days, why is it not possible?
Currently Contractor lifetime is set to a maximum of 90 days. An automated system notifies the creating Manager when the User has 7 days left, and the Change / Update tool can be used to modify / increase their lifetime.
10. I am attempting to create/update/terminate/find a user but it's not working as expected.
In case of an error, try to close and reopen the application by accessing the profile page at the bottom right, and logging out and back in. If the issue persists, please open a Remedy ticket.
11. I updated a users Manager ID but I set the wrong ID, what can I do?
If you have specified the wrong ID, try contacting the Manager and request them to set you back as their manager using DFD.
If that is not possible, open a remedy ticket specifying what happened and we will assist.